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Locked

‎10-23-2022 08:03 PM - last edited on ‎10-24-2022 05:16 AM by Retired

HP Recommended
Product: HP ENVY Recline TouchSmart All in One - 27-k350 (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

Forgot admin password, and I cannot add or delete anything on my desktop. I have another user profile set up so I can get into it but I cannot download new apps or erase old ones. So, I pretty much can’t do anything with this. Please help. Do I need to reset to factory settings? Or erase windows and install an updated version? But even that needs an administrative password? I’m lost and stuck.

Category:
1 REPLY 1

‎10-24-2022 05:17 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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