Advance BIOS settings, I won't damage my system

[cfrankflpa]

A year ago, on April 14th, 2021 an HP support technician walked me through the process of getting into the BIOS advance tab. This was essential as it is the only way to turn Optane Memory ON. (RST will not recognize the Optane part of an H10 until it the M2 is controlled by Intel RST and Optane Memory, and again, in order to do that you must turn it on in BIOS... where in BIOS? The Advance Tab that HP hides from the end product purchaser.

A recent power outage left my system again not recognizing the optane part of the H10 SSD (apparently a known issue) and I need to again get into the BIOS to turn RST and Optane back on... I pulled up the Case on my dashboard and all it shows is the day case was opened, the day the case was closed. There is no information regarding the case nor the solution to be found!! Because my system is no longer under warranty, I am unable to speak to a person to find out the information once again (or at least to find the information that was once offered to me through a resolved case).

So, how to get into the Advance Tab in BIOS?? I am curious if HP's practice of hiding this from the end user is actually legal. The reason I'm fairly certain it is NOT, is that HP themselves don't offer technicians to get into it on behalf of the consumer... for example, there's a lot of computer systems on a car. Some of them the end user is not given access to... BUT you can bring your car to a dealer or an authorized service provider trained in all things Toyota, for example, that CAN and WILL get into those hidden systems for you... you just got to pay for them to do so. And they are not allowed to deny access, unless you are asking them to do something that might cause physical harm to them or other (mind you, NOT damage to the car... but injury to the person working on it) even if they don't suggest it. HP on the other hand doesn't allow the consumer into the hidden BIOS pages AND will not allow their service technicians to access them on a customer's behalf... usually because the customer is trying to better the stock product.

[Prométhée]

hi

normally there is nothing to hide
see this

https://support.hp.com/gb-en/document/c05591811

A recent power outage left my system again not recognizing the optane part of the H10 SSD (apparently a known issue)

yes the problem is indeed known but it can cause a problem with different elements..
And so it can be a hardware problem, a power surge that damages the SSD, or the hdd disk or other components

[cfrankflpa]

Yes. and if you actually READ the information in the link you sent, you will notice it says to repeatedly hit F10 to get to the setup menu when you would then hit the ADVANCE tab. the very tab that no longer appears on the setup menu or in the bios. When I first installed the optane memory, someone from HP secretly gave me the keystrokes needed to get into this HIDDEN tab... and, yes, it is hidden. And yes, there is a way to get into it.

If you read the forum, there are literally thousands of posts from consumers, like myself, who are angry because HP took access away from getting into the advanced options on the bios. 

[Prométhée]

hi

sorry, of course I have read this link several times since time
And this has already also helped other users as well
it is just mentioned
"
Go to the Setup Utility by restarting the computer and repeatedly pressing F10 to enter setup.
Select Advanced, select System Options, and then select Configure Storage Controller for Intel Optane."
It must not be hidden
you might have another problem
as mentioned if an electrical problem occurs something may be damaged

now sorry, if with your model that I don't know?
Definitely need a key combination, hp does not share this information with volunteers trying to help here
See even if there is not this option the advanced tab is present for many models

Interactive BIOS simulator HP ProBook 450G6 

Interactive BIOS simulator HP EliteDesk 800 G5 DM 35W 

check this

HP Consumer Notebook and Desktop PCs - Troubleshooting No Boot Issue on Computers With Intel Optane ...

see answer here :

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Optane-Memory/m-p/7807627

Optane instructions say you have to enter Advanced mode in bios to activate the module before enabling it in Intel software, but my bios has no advanced mode so could not activate it. But Intel software saw and managed it anyhow

sometimes ...

https://h30434.www3.hp.com/t5/Business-Notebooks/Enabling-optane-memory/m-p/8298227

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Can-t-Boot-Optane-Enabled-HP-EN...

https://h30434.www3.hp.com/t5/forums/searchpage/tab/message?filter=location&q=optane%20enable&noSyno...