04-19-2020 06:12 PM
Okay, so I did reload Windows, and that seemed to work out okay, kind of. Here's something that I do not like. When setting up Windows, it had a statement on there saying if I store everything on the cloud, I can access it from anywhere. I do not know if I could have opted out of this, but I did not.
In fact, I do NOT want to store everything to the cloud. So I went into Settings after it booted up, and switched everything to my hard drive for storage. However, when I click off that page and back on, it has not saved my choices. Do I have to reset Windows again to get this to change?
04-23-2020 01:10 PM
Hi there, I have an HP All-In-One and I have a similar problem. My computer forces updates on me and when I get it back Zoom and Skype have disappeared, my background is just blue and all my documents are gone unless I saved them in Onedrive which I now have to do. So, why is this happening? Three times last month my computer forced an update on me. I can't ever turn it off, and even if I don't it has updated while in sleep mode before. So I wake up and have to re-download everything again. I have no access to customer support, there is no phone number I can see, how do I stop this from happening? I do not want to have to perform some system reset 3 times a month minimum, that is just as inconvenient as re-downloading programs. Please help!
04-24-2020 04:48 AM
I have the same problem. I have a HP 22-c0014na. I supposed to work from home I have no access to a computer tried to purchase a laptop for PC world on 17/3 due to the lockdown I can't go into the store to collect and they can't deliver it either.
What to I do guys any suggestions.
04-26-2020 09:56 PM
All suggested fix solutions failed. I have ran Diagnostic on all hardware HD, Memory ect. All pass.
I also turned off fast boot, turned on legacy boot, attempts to boot from usb flash drive with windows 10 ISO fail. I tried with all USB ports. I also tried removing the CMOS battery, wait over night replace battery and attempted the winre with no luck. The flash drive Windows 10 ISO will work on a laptop I have. So I'm pretty confident that the downloaded ISO I got from MS works. I down loaded some drivers and tools from HP website but they will not work unless I can get winre to launch. I also tried both boot options UEFI:SanDisk and the Legacy boot source SanDisk. All stops at the HP blue screen with the dotted circle frozen.
Any other solutions you can suggest as I can't boot from the ISO flash stick.