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‎12-13-2019 02:01 PM

HP Recommended
Product: Pavilion All-in-One-24-xa0025t
Operating System: Microsoft Windows 10 (32-bit)

After installing and encrypting, my computer had shut down.  Start up ran Automatic Repair, but came back saying it couldn't repair my PC and to try other options.  I tried most other options with no results.  Any suggestions?

1 REPLY 1

‎12-15-2019 02:26 PM

HP Recommended

@LaurieHom 

You used a third-party encryption app and now your PC won't start -- and, most likely, you have lost EVERYTHING in the prcess!

 

Why?

 

First, because we at HP have absolutely NO WAY to recover anything encrypted by third-party products.  So, we can provide no assistance whatsoever in getting anything back.

 

Second, PRIOR to any full-disk encryption, it is CRITICAL that you make a full image backup -- so you have something to restore FROM if something like this happens.

 

You only recourse at this point will be to completely refresh your PC.



I am a volunteer and I do not work for, nor represent, HP
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