After rebooting I got a message about putting in the CD that came with my printer...

[xjonx]

After rebooting I got a message about putting in the CD that came with my printer. I'm am not and did not install a printer. I have not done anything with the printers in a long time. There was a link at the bottom of the page that linked to this site (www.hp.com/go/support) and an OK button. 

How do I find out exactly what CD and printer are they talking about?

Why does rebooting require me to run a printer CD?

Why am I recommended to "complete" my "setup and installation" when I never started one?

[WAWood · Accepted solution]

@xjonx

Hello;

Allow me to welcome you to the HP forums!

Win10 is CONSTANTLY forcing updates on folks, including drivers and some of those cause problems.  I repeatedly get notified about an HP printer driver that I know, I do NOT need -- as my HP software and drivers are up to date.

You said you never installed HP drivers for your priunters, so that means that you're using the default software that Microsoft installs in Win10 for HP printers/scanners, and that is likely the problem.

I have several HP printers/scanners and NONE of them work properly in Win10 with the default software.

I've installed several printers under Win10 and what worked in ALL cases was the following:
1) Remove any drivers that MS installed for the printer
2) Remove any software that MS installed for the printer
3) Go to the HP website for the printer and download the Win10 Full Feature Software
4) Turn off the printer
5) Install the HP software but do not turn on the printer until prompted to find or connect it.
6) Finish installing the software
7) Reboot the PC

If you provide the printer model number, I'll see if there are HP Win10 drivers for it.

We can proceed when you provide the information.

Thanks