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76312kgarcia
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After turning on my computer I am greeted with a black screen that is frozen.

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HP Pavilion
Microsoft Windows 10 (32-bit)

After Turning on my computer I am greeted qith a black screen that gives me the option to press F9, F10, or F12, but the problem is that it is 

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Riddle_Decipher
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@76312kgarcia We've got you covered, here's what you need to do, to identify the issue and resolve it accordingly:

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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76312kgarcia
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I tried it already still no solution.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@76312kgarcia I understand you've tried it, however, I'll need more details as to what happen when you connected an alternate monitor to the device? does that work? or does that have the same issue? please elaborate, so that we may help you out.

Good luck!

Riddle_Decipher
I am an HP Employee

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