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- After turning on my computer I am greeted with a black scree...

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03-29-2020 03:00 PM
After Turning on my computer I am greeted qith a black screen that gives me the option to press F9, F10, or F12, but the problem is that it is
04-01-2020 05:21 PM
@76312kgarcia We've got you covered, here's what you need to do, to identify the issue and resolve it accordingly:
- check if it works fine on an alternate/external monitor.
- If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery and then, Run the System Diagnostics tests.
- For more steps: click here
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Riddle_Decipher
I am an HP Employee
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04-02-2020 07:00 PM
@76312kgarcia I understand you've tried it, however, I'll need more details as to what happen when you connected an alternate monitor to the device? does that work? or does that have the same issue? please elaborate, so that we may help you out.
Good luck!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.