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‎01-01-2020 10:08 AM

HP Recommended
Product: HP Pavilion All-in-One 27-r0xx
Operating System: Microsoft Windows 10 (64-bit)

I am able to upgrade from Win 10 1803 to Win 10 1909 on my HP Pavilion All-in-One 27-r0xx.  However, after upgrading I cannot access the internet.  Before upgrading, I checked all drivers and upgraded them to the most current version.  The router - a Netgear Nighthawk R6700 - has the most current firmware installed.  When I revert to Win 10 1803, the internet magically reappears.  I'd appreciate suggestions from those who have succeeded in upgrading to Win 10 1909.

2 REPLIES 2

‎01-02-2020 08:04 AM

HP Recommended

@pagosajoe 

Go into Settings --> Network and Internet and select the Network Troubleshooter link down near the bottom of the page.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎01-02-2020 08:30 AM

HP Recommended

The network trouble shooter result is:  "dns server not responding".  I've used that approach after upgrading to Win 10 V1909.  I've changed the DNS servers to 8.8.8.8 and 1.1.1.1 with no luck.  I still get the same trouble shooter reply with the changed server designations.  After returning to Win 10 v1803, I can access the internet.  Thanks for your assistance.

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