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natbakinfo
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After win10 update on HP all in one the keyboard does not let me type

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all in one
Microsoft Windows 10 (64-bit)

After win10 update on HP all in one the keyboard does not let me type. I have a password, so i cannot log in either.

And to delete updates, i need to log in.

 

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@natbakinfo Greetings from the HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Is that a wired or wireless keyboard? was it shipped with the AIO device?

Did you check if an alternate keyboard is working fine?

Does the mouse work fine? If yes, did you try making use of the on-screen keyboard to log into your computer? if you haven't, please do.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 4
Flag Post
HP Recommended

@natbakinfo Greetings from the HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Is that a wired or wireless keyboard? was it shipped with the AIO device?

Did you check if an alternate keyboard is working fine?

Does the mouse work fine? If yes, did you try making use of the on-screen keyboard to log into your computer? if you haven't, please do.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

natbakinfo
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Was simple, the blue connect button needed to be pressed, i did that before but somehow after the update i needed to do it again. all good now, thanks for the help

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
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@natbakinfo That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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