After windows 10 update error simple pass

[Silverrobin]

After the windows 10 update, when my pin is entered, a box saying Simple pass reconfirm password, but I have never HAD a password, and when it says enter the USB to reset the password, I never have created a disk that is requiring. I am unable to go anywhere in the computer.

[KrazyToad · Accepted solution]

Hi @Silverrobin

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to login to your Notebook because of the Simple Pass reconfirmation Box.

I'd like to help.

The password required is your Windows Login Password.

If you are unable to log in after a Windows update, I suggest you do a System Restore to an earlier time before this issue started.

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

Try logging in after the System Restore. If you are able to log in, try these steps.

Step 1: Uninstall the Fingerprint reader software.

• Type Device Manager in the Start Menu and open Device Manager from the search results.
• Under the Biometric category, right-click on anything which is listed and select Uninstall.

Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint if you plan on using it.

Let me know how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[Silverrobin]

Thanks for your help. Unfortunately, there was a problem restoring from any restore point, so I had to back up files and wipe it and start over. I am currently restoring my back up files. I couldn't have gotten this far without your help, so I will say it is resolved, just not how I had hoped.
Again, thank you very much.

[Riddle_Decipher]

@Silverrobin

Thank you for the update,

I appreciate your time and efforts, 

(Although, it didn't turn out the way you intended)

I'm glad we could contribute towards identifying and leading you towards the solution for this concern,

Thanks for taking the time to let the community know that you accept our suggestions,

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂