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08-19-2020 08:52 AM
Product: HP All-in-One 24-f0044na
Operating System: Microsoft Windows 10 (64-bit)
My wife's HP All-in-One 24-f0044na is suffering from an 'Unexpected Store Exception' Blue Screen error message at least once a day over the past few weeks. It usually happens whilst she is remote working and connected to her company network, with multiple application windows running in the background. It is easily fixed with a switch off-switch on routine but, with all drivers being up to date and having no issues with AV Software, my concern is that there may be an issue with the main HDD/SSD.
Any thoughts out there?
3 REPLIES 3
08-22-2020 08:58 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
If the issue persists run a System Test to confirm the Hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
08-22-2020 01:59 PM
The HPSA is installed by default on her AIO PC (it's not a Notebook). All drivers are up to date. Windows is running v2004. BIOS is up to date at F22 for specific system. System Extensive test (run via UEFI and within Windows) passed all OK - Twice. Will monitor this week during remote working sessions.
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