All in One Desktop Windows 11 64-bit Version 23H2

[Anse47]

I barely get any updates for this desktop. At the same time, Norton (trying to sell me the Utilities) indicates that it needs to update numerous drivers. I saw updates for other versions but none for 23H2 in your website. I even updated HP Support and still get no updates. Any guidance will be appreciated. Thanks. 

[A_Gayathri]

Hi @Anse47,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering issues with receiving updates for your HP All-In-One Desktop PC. 

Here are a few steps you can follow to ensure your system is up-to-date:

 

1. Check Windows Update Settings

Ensure that your Windows Update settings are correctly configured:

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates to see if there are any pending updates.
3. Ensure that updates are being downloaded and installed automatically.

2. Use HP Support Assistant

Ensure that HP Support Assistant is properly configured:

1. Open HP Support Assistant from your desktop or the start menu.
2. Go to the Updates tab.
3. Click Check for updates and messages to see if there are any pending updates for your device.
4. Install any available updates.

3. Download Drivers Manually from HP Website

Sometimes, downloading drivers manually from the HP website can help:

1. Go to the HP Support page.
2. Enter your product name (HP All-In-One Desktop PC 24-Cb0000a) or model number (3B5H7AV).
3. Select the Software and Drivers section.
4. Choose your operating system (Windows 11 64-bit).
5. Download and install any available drivers or BIOS updates.

4. Check Device Manager

Sometimes, updating drivers via Device Manager can be effective:

1. Right-click the Start button and select Device Manager.
2. Expand the categories and locate the device you wish to update.
3. Right-click the device and select Update driver.
4. Choose Search automatically for updated driver software.

5. Consider Third-Party Driver Update Tools

While Norton is suggesting updates, it's good to be cautious with third-party utilities. However, there are reputable third-party tools like Driver Booster or Snappy Driver Installer that can help identify and install driver updates. Make sure to create a restore point before using any third-party tools.

6. Check Windows Version Compatibility

Make sure that your version of Windows 11 (23H2) is fully supported:

1. Go to Settings > System > About.
2. Verify the version number.
3. Check the Windows 11 release information to ensure it is supported.

7. Update BIOS

Ensure your BIOS is up-to-date:

1. Visit the HP support website and download the latest BIOS update for your model.
2. Follow the instructions carefully to update the BIOS.

Refer to this document: HP All-in-One Desktop PC 24-cb0000a (3B5H7AV) 

I hope this helps. 

Take care and have a good day.

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