All in one can’t boot up. Blue screen

[Shesfree303]

 

Hello guys I figured I would start here. I have no idea what I’m doing. My all-in-one has never given me any problems until my son repeatedly kept unplugging it instead of turning it off. Now I can’t get it to boot up. I’m consistently getting the blue screen and going through all of the troubleshooting options and cannot get this computer up and running. It won’t even let me do a system restore. Can someone help me please and tell me which direction I need to go?

[A_Gayathri]

Hi @Shesfree303,

Welcome to the HP Support Community

I understand you are facing a blue screen issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.