All-in-one desktop computer

[MCJJ1911]

My desktop turned off while in use and won't come back on.  When I plug in the power supply cord, the light on the back of the computer is on, suggesting there's power to the computer.  What's causing this issue?

[Kuroi_Kenshi]

Hi @MCJJ1911,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the Non-Powering All-In-One Desktop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Confirm Power Cord Connection: Ensure that the power cord is properly connected both to the computer and the power adapter. Try plugging the computer directly into a wall outlet rather than using a surge protector or power strip.

Reset the Computer: Disconnect the power cord from the computer, wait about a minute, and then reconnect the power cord. Try turning the computer on by pressing the power button.

Check Power Button: You might need to press the power button more slowly. Sometimes if pressed too quickly, the computer may fail to register the action properly.

Inspect for Mechanical Failure: If the computer still doesn’t power on, there might be a mechanical issue. It could be a failure internally that might need repair or replacement.

Verify Power Supply: It's possible that the power supply is faulty or not intended for use with your specific model. You may need to contact HP Support to request a suitable power supply.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,