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ranne1982
New member
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Message 1 of 2
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All-in-one desktop when blank

HP Recommended
G4B06AA
Microsoft Windows 10 (64-bit)

my HP All-in-one computer desktop screen is blank and wont boot up with the windows logo when you start it up. it was working fine yesterday and when I was on it all of a sudden the screen when blank on me and I don't understand what could have happen or caused it. I took good care of it for many years and now this happens to me. is there a way to fix this issue or do I have to have a professional to look at it?  model of the desktop is: 19-2113w

1 REPLY 1
Lil_Boy_Blue
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Message 2 of 2
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe



AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics driver (W10 only).)


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