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- All my files have gone!

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01-09-2020 12:03 PM
Hi,
I have recently installed some updates on the pc - the ones which naturally take place when you shutdown or restart your pc and upon restart, all of my files have disappeared. There were no issues with the pc restarting - it did so in the usual timeframes and everything seems to work as it should. However, my photos, videos, downloads and music folders are all now empty - despite no obvious reason as to why. I would like to retrieve the pictures if possible due to the sentimental value of them. What I have noticed is that in each of these folders, there is a notepad item which refers to "LocalizedResourceName=@%SystemRoot%\system32\windows.storage.dll,-21791" as if some sort of error has taken place. Again, the pc updated without suggesting there was an issue - and restarted ok. Can anyone please help?
Regards,
jb20202
01-09-2020 07:35 PM - edited 01-09-2020 07:43 PM
Greetings,
Welcome to the forum.
I am not a HP employee.
This is a very unusual situation. A Windows Update should not corrupt data.
You should immediately back up data to external media if you can recover to a restore point. This update will happen again and may cause the same problem.
I would try using a previous Windows restore point prior to the last batch of Windows updates.
Open Control Panel, System, System Protection,
Select System Restore. Select next.
Select a system restore point prior to the date this issue occurred, hopefully you will have restore options.
You could try Recuva Free (Link) or Google other file recovery options.
Regards