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All my files have gone!

HP Recommended
Microsoft Windows 10 (64-bit)



I have recently installed some updates on the pc - the ones which naturally take place when you shutdown or restart your pc and upon restart, all of my files have disappeared.  There were no issues with the pc restarting - it did so in the usual timeframes and everything seems to work as it should.  However, my photos, videos, downloads and music folders are all now empty - despite no obvious reason as to why.  I would like to retrieve the pictures if possible due to the sentimental value of them.  What I have noticed is that in each of these folders, there is a notepad item which refers to "LocalizedResourceName=@%SystemRoot%\system32\,-21791" as if some sort of error has taken place.  Again, the pc updated without suggesting there was an issue - and restarted ok.  Can anyone please help?





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Message 2 of 2
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HP Recommended


Welcome to the forum.

I am not a HP employee.


This is a very unusual situation. A Windows Update should not corrupt data.


You should immediately back up data to external media if you can recover to a restore point. This update will happen again and may cause the same problem.


I would try using a previous Windows restore point prior to the last batch of Windows updates.


Open Control Panel, System, System Protection, 


Select System Restore. Select next.


Select a system restore point prior to the date this issue occurred, hopefully you will have restore options.


You could try Recuva Free (Link) or Google other file recovery options.







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