Apparently my new HP Envy does not support the current Windows 11 home operating system.

[Huron1]

Every two or three days my system crashes. All updates have been done.
The evidence of the crash is one of these:
1. Fails to awaken using mouse or keyboard.

2. Stops during use: Mouse does not move cursor.

Now I find that my windows 11 home operating system version is alleged to be unsupported by Hewlet Packard.

I have version 23H2. Hewlett Packard only supports version 22H2.

What to do?

[Bill_To]

Hi @Huron1 

Welcome to the HP Forum.

HP may not provide 23H2 driver support but 22H2 and 23H2 are essentially the same operating system.

I would run HP Diagnostics. Check your PC's hardware as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run system and component tests.

System freezing problems and waking from sleep problems usually point to a hardware problem.

Your power supply, in addition to possible system drive problems or memory issues, could be the cause.

Regards