At startup: "Invalid or missing product information"

Vigot · ‎12-14-2019

At startup this message is shown:

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Invalid or missing product information
The following product information programmed into
the system board is missing or invalid.

System board (OOA) - Product Name, Product Serial
Number, Product Number, Product Family, System Board
CT Number

For more information, please visit:
http://www.hp.com/go/techcenter/startup

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The CT-number in BIOS is blank.

Howto fix this?

Prométhée · ‎12-14-2019

Hello
this message sometimes arrives after an update of the bios, or if the motherboard has been replaced, sometimes without apparent reason
Contact HP directly

Phone Assist Worldwide | HP

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Vigot · ‎12-14-2019

Hi and thanks for your reply.

PC is HP Pavilion Desktop - 560-p004no. The motherboard has not been changed and the BIOS has not been updated, at least not by the user. Funny enough the BIOS date is 2019-05-22 which is at least one year after its purchase. Can BIOS be upgraded without the user knowing it? And the CT-number field in BIOS is blank. The user is unexperienced with computers.

I will try to contact hp.

Thanks.

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