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‎11-30-2019 03:33 PM

HP Recommended
Product: HP Pavilion Slimline s5-1204 Desktop PC
Operating System: Microsoft Windows 10 (32-bit)

Product Name: HP Pavilion Slimline s5-1204 Desktop PC

Product Number: QW793AA

 

System Type: 32-bit Operating System, x64-based Processor

 

Problem: I'm perplexed on how to change the Operating System from 32-bit to 64-bit. Any help is welcomed.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2019 03:57 PM

HP Recommended

Hi:

 

You cannot 'upgrade' from a 32 bit to a 64 bit operating system.

 

In order to run W10 x64, you will need to do a clean (Custom) install of W10 x64 which will require you to reinstall all of your programs and files.

 

So make sure you have the program installation files you need and back up any files you currently have on the PC that you want to reinstall on the 64 bit system.

 

To clean install W10, make the 64 bit installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option and W10 will install and automatically activate once you are reconnected to the internet.

 

You may find this link of help to you.

 

https://techrapidly.com/how-to-clean-install-windows-10-from-usb-step-step/

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-30-2019 03:57 PM

HP Recommended

Hi:

 

You cannot 'upgrade' from a 32 bit to a 64 bit operating system.

 

In order to run W10 x64, you will need to do a clean (Custom) install of W10 x64 which will require you to reinstall all of your programs and files.

 

So make sure you have the program installation files you need and back up any files you currently have on the PC that you want to reinstall on the 64 bit system.

 

To clean install W10, make the 64 bit installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option and W10 will install and automatically activate once you are reconnected to the internet.

 

You may find this link of help to you.

 

https://techrapidly.com/how-to-clean-install-windows-10-from-usb-step-step/

Was this reply helpful? Yes No
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