Automatic Repair failed

[Nathan4211]

So I shut down my pc and when I turned it back on it said diagnosing your pc then something like repairing drivers and that it might take more than an hour. It had been 2 hours and 30 minutes and so I decided to shut it down and turn it back on. When I did it said Automatic Repair. Automatic Repair couldn’t repair your PC. I don’t know what to do now. I want to keep all my files on the PC and don’t want to lose anything. 

[Nathan4211]

I’m not sure if it is Windows 10 (32-bit) I don’t know how to check.

[Irfan_06]

Hi @Nathan4211,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" to erase all data and restore your system.

5) From here just follow the screen instructions until the recovery is completed.

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Nathan4211]

Thank you! I’ll make sure to try this when I get home.

[Irfan_06]

Hi @Nathan4211,

Keep me posted if you need further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Nathan4211]

sorry i took so long but will this keep my files on my computer safe

[Nathan4211]

Also, when I turn the computer back it on it just brings the Automatic Repair Failed screen and gives me the 2 options of shutting down and advanced options and repeatedly pressing the ESC key doesnt do anything