BATTERY NOT CHARGING

[MUNGWANA]

Battery not charging HP ELITEBOOK2569p

[Meghana_10]

@MUNGWANA, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP EliteBook 2560p.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your HP EliteBook 2560p is experiencing battery charging issues, here are some troubleshooting steps you can follow to diagnose and resolve the problem:

1. Check the Power Adapter:

   • Ensure the power adapter is connected properly and is plugged into a working power outlet.
   • Inspect the power adapter and cable for any damages or fraying.
   • Try using a different power adapter that is compatible with your laptop to rule out an adapter issue.

2. Check the Battery Status:

   • Remove the battery and reinsert it after a few moments to ensure it is seated properly.
   • If possible, try using another compatible battery to see if the issue lies with the current battery.

3. Perform a Hard Reset:

   • Shut down the laptop, remove the battery and AC adapter, and then press and hold the power button for about 15 seconds.
   • Reconnect the AC adapter and battery, then turn on the laptop to see if it charges properly.

4. Update BIOS and Drivers:

   • Outdated BIOS or drivers can sometimes cause charging issues. 

5. Check Battery Health:

   • Use HP Support Assistant or Windows built-in tools to check the health of your battery. If the battery is old or failing, it may need to be replaced.

6. Inspect Battery and Adapter in BIOS:

   • Enter the BIOS setup and navigate to the Power or Diagnostics tab to check the status of the battery and adapter.

7. Check Power Settings:

   • Ensure the power settings are configured correctly in Windows. Go to Control Panel > Power Options to review and adjust settings as necessary.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana