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HP Recommended
HP All-in-One Desktop PC 27-cr1000i (8J0E1AV)
Microsoft Windows 11

This has stopped working, and now all my files are corrupt. This is not great, as I have legal proceedings, and I have spent 10 weeks putting together over 2000 pages of documents, and now I can not open any of them, and I need them in 24 hours. HELP                                             Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_f2bc3e822f15dc0b\x64\SysInfoCap.exe

Problem signature
Problem Event Name: BEX64
Application Name: SysInfoCap.exe
Application Version: 1.78.4195.0
Application Timestamp: 68059751
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.26100.4202
Fault Module Timestamp: 32a4a0e5
Exception Offset: 000000000001cba8
Exception Code: c0000409
Exception Data: 0000000000000005
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 3081
Additional Information 1: 552f
Additional Information 2: 552f55b7d326f3b19e35b7320c0a9aa3
Additional Information 3: 8894
Additional Information 4: 889427debf224786040ea47ee9435115

Extra information about the problem
Bucket ID: b60c6aa224d0223a61874e78a5ef99fd (1263064500587698685)

1 REPLY 1
HP Recommended

@DO079, Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem. 

  

Note: There might be a nominal charge for the service they provide. 

  

HP® Service Center Locator - United States | HP® Support 

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.