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- BEX64 SysInfoCap.exe corupted all my files

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06-01-2025 12:16 AM
This has stopped working, and now all my files are corrupt. This is not great, as I have legal proceedings, and I have spent 10 weeks putting together over 2000 pages of documents, and now I can not open any of them, and I need them in 24 hours. HELP Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_f2bc3e822f15dc0b\x64\SysInfoCap.exe
Problem signature
Problem Event Name: BEX64
Application Name: SysInfoCap.exe
Application Version: 1.78.4195.0
Application Timestamp: 68059751
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.26100.4202
Fault Module Timestamp: 32a4a0e5
Exception Offset: 000000000001cba8
Exception Code: c0000409
Exception Data: 0000000000000005
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 3081
Additional Information 1: 552f
Additional Information 2: 552f55b7d326f3b19e35b7320c0a9aa3
Additional Information 3: 8894
Additional Information 4: 889427debf224786040ea47ee9435115
Extra information about the problem
Bucket ID: b60c6aa224d0223a61874e78a5ef99fd (1263064500587698685)
06-02-2025 11:00 AM
@DO079, Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.
Note: There might be a nominal charge for the service they provide.
HP® Service Center Locator - United States | HP® Support
Regards,
ZOEY7886
I am an HP Employee