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‎12-29-2025 05:51 AM - edited ‎12-29-2025 05:56 AM

HP Recommended
Product: HP ZBook Firefly 14 inch G8 Mobile Workstation PC (275W0AV)

Hi community, my laptop broke a couple of months ago, and I was only able to repair it yesterday.
After the repair, when I power ON, it asks for an Admin password, which I have forgotten. I do have the means to provide proof of ownership but unfortunately when I attempt to contact support, it asks me to sign in after which I see the laptop and the warranty status: Warranty Expired.
Can anyone help, I tried all password combinations that I use, I am unable to log in.

I do remember my Windows Password because it is linked to my Microsoft Account.

Please note I only need a guide on how to overcome this, if anyone ever had a similar issue, who did they contact?

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