• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-30-2023 04:12 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)

Hey guys I attached a picture of my system information. Lately I hate sometimes noticed crashes on older games with nvlddmkm.driver issue, nothing seems to be overheating according to the omen gaming hub and task manager and such so I am thinking maybe my BIOS version is bad? The one on the HP website for my model is a lower version but I'm not sure if I installed this one manually or if I did it through the HP support assistant. I am not sure how to check to see what specific version I need.

Is it ok to install a lower version ? Do any of you guys got any experience with this. Screenshot (65).png

Category:
3 REPLIES 3

‎01-30-2023 05:13 PM

HP Recommended

also I know there is a roll back bios on system event utility by HP but as I am not sure if that is even the issue I don't want to mess with it yet. Crashes on older games are going to happen sometimes so this is just a question of curiosity.

Was this reply helpful? Yes No

‎01-31-2023 10:44 AM - edited ‎01-31-2023 10:48 AM

HP Recommended

hi

Lately I hate sometimes noticed crashes on older games with nvlddmkm.driver issue

before trying to touch the bios, which can be dangerous, and might have nothing to do with it..
given an nvidia driver problem, I would advise you to check, since you mentioned "old games"
How compatible should they be
have you tried older Nvidia drivers, looked for game fixes etc!

https://support.hp.com/bg-en/document/c07922800

  • HP name: Hana
  • SSID: 8876

it seems that an update has already been made, but not yet available here actually!

https://support.hp.com/us-en/drivers/selfservice/omen-30l-desktop-pc-gt13-1000a/2100404772/model/210...

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
2 people found this reply helpful
Was this reply helpful? Yes No

‎01-31-2023 12:09 PM

HP Recommended

That sounds like good advice and i am thinking as much. my bios seems to work as it should and I emailed amd and chatted with them just to double check all temps and everything and they said my stats were fine, nvidia said my stats were fine...so I am thinking it is simply some sort of incompatibility issue with the game.

I have found even games 5 years old can have weird issues with Windows 11.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.