• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-25-2019 03:42 AM

HP Recommended

Hi

Therefore replace you Hard Disk, and your faith in MS tech's over the excellent answers given here.

 

9G9H5S-7KJ6G1-MFPNL1-60VK031/1/13303Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

Also check your CMOS/RTC battery, as the date for the test seems to predate the actual PC, by 2 years and 2 months, although that maybe because of any BIOS resets you have done.

 

Was this reply helpful? Yes No

‎08-25-2019 03:49 AM - edited ‎08-25-2019 03:52 AM

HP Recommended

The error code translates to an error 303, which is an impending hard disk failure. 

It is interesting that it shows the test date as 1/1/13.

 

That is why the OS is having a hard time booting up.

 

The hard disk needs to be replaced with a new one and the Windows OS reinstalled in order to resolve the issue.

 

How to replace the hard disk in your AIO PC.

https://support.hp.com/th-en/document/c03430161

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-25-2019 10:59 AM

HP Recommended

Is there any alternative solution to this?

Like trying to default my Bios settings or trying to go into desktop mode and trying to a Rollback to my previous graphics drive.I really don’t to spend my money on buying a new hard drive.

 

Well at times I can gain access to the desktop mode and that’s only possible after a re-installation of the OS

Was this reply helpful? Yes No

‎08-25-2019 11:01 AM

HP Recommended

What do you think caused this issue and how do I prevent this in the future?

Was this reply helpful? Yes No

‎08-26-2019 12:02 AM

HP Recommended

The diagnostic test said what is wrong with your PC.   Replace the hard disk with a new one.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-26-2019 07:24 AM

HP Recommended

How do I prevent this kind of failure in the future?Which model

hard disk am I supposed to buy?

Was this reply helpful? Yes No

‎08-27-2019 03:30 PM - edited ‎08-27-2019 03:32 PM

HP Recommended

If you're going to do the replacement yourself, just remove the installed hard disk and look at the label. It should be a standard desktop SATA hard disk.

 

You can't prevent it. Loss of data from a failing hard disk us a risk everyone who has a PC faces. The smart way to minimize the risk us to backup to either an external hard disk or cloud storage.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.