• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

My computer is randomly crashing. I finally put it through a BIOS Memory Check and i have a failure ID code. 
Apparently the link to understanding these codes is no longer publicaly accessible.
My Failure ID is 6AMVVL-9OVBQH-9XPGRF-4O6JO3

Thank you for any help in diagnosing this issue with my machine.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

I wouldn't run that test again if it isn't telling you which chip is bad.

 

Remove all memory chips but one.

 

You probably need to do all the tests from the primary memory slot, which is usually labeled as DIMM 1.

 

Then run the windows memory test instead.

 

How to Check Your PC RAM With Windows 10 Memory Diagnostic Tool - YouTube

 

Within 15 or so seconds of running the test, it will report in yellow text that there is a faulty memory chip and to contact your PC manufacturer for support.

 

If you don't get a message like that, cancel out of the test, remove that chip and continue on with testing the others until you find the culprit.

 

You might get lucky on the first chip.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

HP replaced that link with this one.

 

It's not as good but it will give you an overview of the problem and the most likely way to fix it.

 

HP Customer Support - Service Center

 

You will most likely need to replace the defective memory chip.

HP Recommended

Roger, Thanks for the Link. It's telling me that a Memory Module is not working and may need replacement.
Is there any way for me to diagnose which RAM Slot specifically is not working? 
I ran the test originally with all 4 RAM Slots filled. Should I re-run the BIOS Memory test with only One RAM Stick, in slot 1, then 2, and so on to pinpoint which slot/stick is needing changed/replaced?

HP Recommended

You're very welcome.

 

I wouldn't run that test again if it isn't telling you which chip is bad.

 

Remove all memory chips but one.

 

You probably need to do all the tests from the primary memory slot, which is usually labeled as DIMM 1.

 

Then run the windows memory test instead.

 

How to Check Your PC RAM With Windows 10 Memory Diagnostic Tool - YouTube

 

Within 15 or so seconds of running the test, it will report in yellow text that there is a faulty memory chip and to contact your PC manufacturer for support.

 

If you don't get a message like that, cancel out of the test, remove that chip and continue on with testing the others until you find the culprit.

 

You might get lucky on the first chip.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.