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- BIOS Memory Check Failure ID Code Lookup

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10-03-2023 10:06 AM
My computer is randomly crashing. I finally put it through a BIOS Memory Check and i have a failure ID code.
Apparently the link to understanding these codes is no longer publicaly accessible.
My Failure ID is 6AMVVL-9OVBQH-9XPGRF-4O6JO3
Thank you for any help in diagnosing this issue with my machine.
Solved! Go to Solution.
Accepted Solutions
10-03-2023 10:28 AM
You're very welcome.
I wouldn't run that test again if it isn't telling you which chip is bad.
Remove all memory chips but one.
You probably need to do all the tests from the primary memory slot, which is usually labeled as DIMM 1.
Then run the windows memory test instead.
How to Check Your PC RAM With Windows 10 Memory Diagnostic Tool - YouTube
Within 15 or so seconds of running the test, it will report in yellow text that there is a faulty memory chip and to contact your PC manufacturer for support.
If you don't get a message like that, cancel out of the test, remove that chip and continue on with testing the others until you find the culprit.
You might get lucky on the first chip.
10-03-2023 10:09 AM
Hi:
HP replaced that link with this one.
It's not as good but it will give you an overview of the problem and the most likely way to fix it.
HP Customer Support - Service Center
You will most likely need to replace the defective memory chip.
10-03-2023 10:19 AM
Roger, Thanks for the Link. It's telling me that a Memory Module is not working and may need replacement.
Is there any way for me to diagnose which RAM Slot specifically is not working?
I ran the test originally with all 4 RAM Slots filled. Should I re-run the BIOS Memory test with only One RAM Stick, in slot 1, then 2, and so on to pinpoint which slot/stick is needing changed/replaced?
10-03-2023 10:28 AM
You're very welcome.
I wouldn't run that test again if it isn't telling you which chip is bad.
Remove all memory chips but one.
You probably need to do all the tests from the primary memory slot, which is usually labeled as DIMM 1.
Then run the windows memory test instead.
How to Check Your PC RAM With Windows 10 Memory Diagnostic Tool - YouTube
Within 15 or so seconds of running the test, it will report in yellow text that there is a faulty memory chip and to contact your PC manufacturer for support.
If you don't get a message like that, cancel out of the test, remove that chip and continue on with testing the others until you find the culprit.
You might get lucky on the first chip.