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HP Recommended
HP Pavilion 500-390nf Desktop PC
Microsoft Windows 10 (64-bit)

Hi there

I have a computer for years. I now try to reinstall Windows but can't boot on my USB key. I need to change the boot order but the bios keeps asking me a password.
I tried removing the CMOS but it seems the problem is still running and the password didn't reset. Or is it set-up by default ? 

I need this password to access my computer. How can  I get it  ? 


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HP Recommended



 Thank you for using HP Support Community.

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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