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‎03-05-2022 10:46 AM - edited ‎03-05-2022 10:47 AM

HP Recommended
Product: HP Pavilion Desktop - TP01-1023na
Operating System: Microsoft Windows 11

So someone I know decided to play about with my computer (big mistake. I was unaware he had until I got home) and now this shows when I start up the computer. I've followed the instructions from HP Virtual support doing both the 'Windows key + B' and the USB recovery and neither works. Can I just assume I have no option but to take it to a repair shop? Thanks.

 

20220305_173618.jpg

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1 person had the same question
2 REPLIES 2

‎03-06-2022 01:37 AM - edited ‎03-06-2022 01:38 AM

HP Recommended

@DBurn2 -- since a newer BIOS file cannot be found, the current BIOS is still the current BIOS.

 

While the message is on the screen, press the "ESC" key (top-left of your keyboard) to exit from this screen.

 

Or, just power-off your computer, either by holding-down the on/off button for up to 30 seconds, or disconnecting the power-cord from the computer (and removing the battery, if your computer is a laptop).

Then, power-on, and your computer should start completely normally.

 

 

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‎03-07-2022 04:46 PM

HP Recommended

Thank you for the suggestion. I'll give it a go tomorrow (Tuesday) and see what happens. Fingers crossed! 

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