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01-01-2020 01:54 PM
I'm running Win7 Pro with two monitors. Updated my BIOS with SP76898 (F.32-10/23/2018). The system no longer sees two monitors.
How do I backoff this change?
Thanks in advance for any help!
01-03-2020 02:55 PM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
You can also refer to this Link: https://support.hp.com/in-en/document/c02693833 for BIOS Rollback
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
01-04-2020 08:08 AM
Thanks, KrazyToad, for your response.
My system is an Envy tower, not a notebook, but I had previously found the instructions to recover BIOS using the key press at power-on ... without success. I was never able to get into the BIOS recovery.
Unfortunately when I updated the BIOS I neglected to make a backup of what had been working quite well. You might ask why did I do an update. Basically I was busy & didn't think it out.
I updated the BIOS again with sp67055 which did make resuming out of hibernation work again but the 2nd monitor still isn't recognized.
I paid for a month of SmartFriend support. The tech connected & decided that I had a bad monitor cable which I immediately rejected since there was not a change to the monitors. When I explained how the two monitors were connected, he said that shouldn't work even tho I've been running this way for 4+ years just fine.
Finally he said that HP doesn't recommend updating the BIOS which, after this experience, I totally agree. He also said that an older BIOS is not available.
The system is still runable but not really usable. So I'm looking for a new tower.
01-04-2020 04:27 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I Am An HP Employee