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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- BIOS corruption after trying to upgrade.

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02-12-2024 03:47 PM
I have an HP ENVY. TE01. Upgrading the bios the other day and the computer became a brick. I can turn it on and hear the fan, but that is it. I have followed all online directions and have been unable to get anything other than a black Screen. HP support online says they have no software for my model computer. I believe the computer is maybe 2.5 years old though not certain. I needed a quick fix so already purchased a new Canon. Now the question is what to do with the HP.
Is the cost of sending to HP and having them repair the bios even worth it? I have all of my data backed up. I am not real keen on purchasing another HP after this mishap and lack of online support., but I can see fixing it if it does not cost more than 50% of the cost of a new computer, and the Canon for a hybrid hardrive with 1 Terabyte and 256 Gigs, as well as a faster chip, cost about $750.00 at Costco. But if I can get the computer running again, I can use it as a backup. Anybody know the cost of a repair, or any possibiltiy of fixing it not mentioned by HP online? Thanks.
Any opinions on what I can do to get the HP Envy running, or the cost of repairing if I go that route?
02-13-2024 12:51 PM - edited 02-13-2024 12:53 PM
I received the same message that no drivers or software were available for your PC's product number.
Enter your PC's serial number in the search box at the link below so I can see what motherboard it came with:
Post the link to the results.
There should be a BIOS file available from which you can make a BIOS USB recovery drive using another PC.