BIOS firmware needs update message won't stop despite having updated

[turk60]

I am constantly getting a blue screen warning of the need for a BIOS firmware update. Everything else stops. I can shut down and start up again, but the error message may occur again at any time, without warning. I have used MyHP to run hardware and BIOS diagnostics, including updating the firmware. But this did not stop the error messages from occurring. It is very annoying, but worse, I worry that something more serious is wrong

[Nal_NR · Accepted solution]

Hi @turk60,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you're receiving a persistent BIOS firmware update message on your HP ENVY Desktop PC TE02-0000i RCTO Base Model even after you've updated the BIOS, there are several steps you can take to resolve the issue:

Steps to Resolve Persistent BIOS Update Message

Verify BIOS Version:

• Check if the BIOS version has indeed been updated.
• Restart your computer and enter the BIOS setup by pressing F10 during startup.
• Check the current BIOS version and compare it to the version you attempted to install.

Clear CMOS:

• Sometimes, clearing the CMOS can help reset any lingering settings or errors.
• Turn off your computer and unplug it from the power source.
• Open the case and locate the CMOS battery (a small coin-cell battery on the motherboard).
• Carefully remove the CMOS battery for about 5-10 minutes, then reinsert it.
• Close the case, plug in your computer, and turn it on.

Reinstall the BIOS Update:

• Download the BIOS update again from the HP support website, ensuring you have the correct version for your specific model.
• Follow the instructions provided by HP for updating the BIOS.
• After updating, restart your computer and check if the message persists.

Reset BIOS Settings:

• Enter the BIOS setup by pressing F10 during startup.
• Reset the BIOS settings to default.
• Save and exit the BIOS setup.

Check for HP Support Assistant Updates:

• Ensure that the HP Support Assistant software on your computer is up to date.
• Open HP Support Assistant, check for updates, and install any available updates.
• Restart your computer after installing updates.

Disable BIOS Update Notifications:

• Open HP Support Assistant.
• Go to the "Settings" or "Preferences" section.
• Look for options related to notifications or updates and disable BIOS update notifications if applicable.

Run HP PC Hardware Diagnostics:

• Run a full system diagnostic to check for any underlying issues.
• Restart your computer and press Esc to access the Startup Menu.
• Press F2 to enter the System Diagnostics.
• Run an extensive test to check for any hardware issues.

If the issue persists after trying the above steps, consider reaching out to HP phone Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.