• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-28-2018 08:32 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-a112

I tried to perform a system restore on my computer last week but when it finished it came up with a blue screen saying BOOT DEVICE NOT FOUND.  I have done everything I could think up to no avail.   I did the hard drive test and it passsed.   PLEASE HELP ME!

2 REPLIES 2

‎12-28-2018 09:48 AM

HP Recommended

W7 and W10 Repair.png

Was this reply helpful? Yes No

‎12-28-2018 04:09 PM - edited ‎12-28-2018 04:10 PM

HP Recommended

If the hard drive passed the diagnostic, then the problem could be the boot manager has been corrupted.  Since the Windows version is not posted, and most likely it is either Windows 10 or Windows 8, then you can try a repair with the install media.  Windows 10 install media can be made here

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media" and follow the directions.  Then boot the problem, PC to this new media and pick repair instead of install.  If that doesn't fix the problem, Google repair Boot Record and boot manager with this media.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.