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‎03-16-2017 07:50 PM - edited ‎03-16-2017 07:54 PM

HP Recommended
Product: Pavillion a6037c
Operating System: Microsoft Windows Vista (64-bit)

Had a HDD go bad. Swapped the drive and now need the OS to get things running again. Not sure if its a 64

 bit or not.  Called Microsoft and they said that since the OS was installed by HP they cant help me. All my back ups were on external Harddrives. But the OS wasn't. Is it a boot disc that i need or a recovery? Also where do i get trhe disc from?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-16-2017 08:32 PM

HP Recommended

Hi:

 

HP no longer sells recovery media for your model.

 

However, this non-HP vendor still does.

 

http://www.computersurgeons.com/p-13683-recovery-kit-5092-5943-for-hp-model-number-a6037c.aspx

 

Your PC originally came with Vista 32 bit, and that is the only recovery disk set available.

 

http://support.hp.com/us-en/product/HP-Pavilion-a6000-Desktop-PC-series/3376909/model/3419570/docume...

View solution in original post

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3 REPLIES 3

‎03-16-2017 08:32 PM

HP Recommended

Hi:

 

HP no longer sells recovery media for your model.

 

However, this non-HP vendor still does.

 

http://www.computersurgeons.com/p-13683-recovery-kit-5092-5943-for-hp-model-number-a6037c.aspx

 

Your PC originally came with Vista 32 bit, and that is the only recovery disk set available.

 

http://support.hp.com/us-en/product/HP-Pavilion-a6000-Desktop-PC-series/3376909/model/3419570/docume...

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‎03-17-2017 07:08 PM

HP Recommended

Thanks a bunch. Im gonna go ahead and try it. Way cheaper than buying a new computer. Lesson learned. I will make back up boot discs for all my computers

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‎03-17-2017 07:59 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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