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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- BSOD Error code is Critical_Process_Died

Create an account on the HP Community to personalize your profile and ask a question
04-21-2020 09:01 AM
04-24-2020 02:53 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Are you able to boot into windows desktop?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- What happens when you start your computer?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
04-27-2020 10:10 AM
Thank you for posting back.
Let's try Microsoft System Restore:
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.
Click here: https://support.hp.com/in-en/document/c03327545
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
05-08-2020 08:19 AM
Hi, I tried this multiple times and it doesn't even try to restore, it says there was a problem trying to restore the computer. I have even tried resetting the computer and it won't even do that. No matter what I try to do there is some sort of error. Is there any way to contact HP via phone. Just so I can talk to somebody in real-time?
Thank You,
FLAMING_BLUEJAY
05-09-2020 05:03 PM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee