BSOD and Power Problems

[LadyDay53]

My computer powers on  intermittently. When it does power on I get a BSOD  Bad System Config error.  I was thinkin that I need a new power supply, but that would not correct the BSOD.  Are the two related?  What would be the best way to tackle this issue?  Any help would be appreciated.

Estelle

[praveen196]

@LadyDay53 Welcome to HP Community!

I understand that you are getting a Bad System Config error message.

Do not worry. I will try to fix the issue.

Please perform the below steps and check.

Performing a Hard Reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Run a System extensive test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

If the test fails, which clearly indicates a hardware failure with the PC, I would recommend you contact our HP support team for further assistance.

If the test passes, I would suggest you perform a system recovery using the recovery media.

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

I would recommend you contact our HP support team for ordering a set of recovery media for your PC.

HP Support team can be reached on: www.hp.com/contacthp

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!