• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-14-2025 05:15 AM - edited ‎07-14-2025 05:17 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (70R04AV)

Hi, I'm experiencing repeated blue screen crashes (BSOD) on my HP Laptop PC 15-fd0000 (Product Number: 70R04AV), caused by the Realtek RTL8851BE Wi-Fi adapter.

 

I'm currently using the latest driver version 6101.19.127.1 from HP's official website.

 

The crash consistently reports a DRIVER_VERIFIER_DMA_VIOLATION (0xE6) and identifies rtwlane613.sys as the faulting driver, confirmed through WinDbg analysis.

 

I’ve noticed that this exact issue has been resolved in recent driver updates for RTL8852BE, but there is no mention of a fix for RTL8851BE, despite both adapters using the same driver base.

 

Could you please escalate this to your engineering team, or advise if a hotfix or updated driver is available for RTL8851BE?

Thank you for your assistance.

Reply
3 REPLIES 3

‎07-14-2025 06:55 AM

HP Recommended

Hi:

 

A newer driver has been released to HP recently you may want to try:

 

RTL8851BE/RTL8852BE-VT, version 6101.19.131.0 

 

sp160300.exe

 

 

Reply
Was this reply helpful? Yes No

‎07-15-2025 03:15 AM

HP Recommended

Thank you for the reply.
That new version fixes the blue screen only for the RTL8852BE 
I've tried it yesterday but still causing BSOD's 

Thanks again.

Reply
Was this reply helpful? Yes No

‎07-15-2025 06:33 AM

HP Recommended

You're very welcome.


Sorry that the updated driver didn't resolve the problem,

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.