BSOD due to hp-plugin-exec

[BenB6]

Have an HP Envy computer that is about 4 years old.  Started to get BSOD's.  Here is what I am seeing in the debug.  Any ideas where to look for an update or what to do to resolve this. 

BUGCHECK_CODE:  139

BUGCHECK_P1: 1d

BUGCHECK_P2: fffffc021515e7f0

BUGCHECK_P3: fffffc021515e748

BUGCHECK_P4: 0

PROCESS_NAME:  hp-plugin-exec

ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

SYMBOL_NAME:  disk!DiskDeviceControl+f4

MODULE_NAME: disk

IMAGE_NAME:  disk.sys

FAILURE_BUCKET_ID:  0x139_1d_INVALID_BALANCED_TREE_disk!DiskDeviceControl

FAILURE_ID_HASH:  {473901a9-9560-cf0c-f607-a5ab50412cfd}

Followup:     MachineOwner

[Deep_World]

Hi  @BenB6 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand that your HP ENVY has recently started experiencing Blue Screen errors, and dont worry  I'll be glad to help gather some additional details and suggest a few steps.

To better understand the situation, could you kindly share:

• The version of Windows currently installed
• Did the issue start after a Windows update, HP software update, driver update, or hardware change?
• How frequently does the system crash?
• Are the crashes only occurring when specific HP software is running, or do they happen during normal use as well?

From the information you have provided, the crashes appear to be occurring while the hp-plugin-exec process is active, and the system is reporting an error involving disk.sys, which is a Windows storage driver. 

This can sometimes be related to corrupted system files, storage driver issues, HP software components, outdated BIOS versions, or drive health concerns.

As some initial steps, kindly try the below steps and confirm :

1. Update Windows completely
   • Open Settings -Windows Update.
   • Install all available updates and restart the PC.
2. Update HP drivers and BIOS
   • Run HP Support Assistant and install all recommended updates.
   • Ensure the BIOS, chipset, storage, and system drivers are up to date.
3. Run HP Hardware Diagnostics
   • Restart the computer and tap F2 repeatedly at startup.
   • Run the System Tests, especially the Storage Test and Memory Test.
4. Check Windows System Files
   • Open Command Prompt as Administrator and run: 
   • sfc /scannow
5. Check Drive Health
   • Open Command Prompt as Administrator and run: 
   • chkdsk /scan
   • Note and share any errors that are reported.

You may also find this HP document helpful for troubleshooting Blue Screen errors: HP PCs - Troubleshooting Blue Screen Errors (Windows) -  Click here 

I hope this helps.