BSOD for SYSTEM_SERVICE_EXCEPTION 3b on HP desktop

[random_cust_756]

Anyone else recently start getting blue screen of deaths on Intel HPs? I keep getting:

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff803752d6697, Address of the instruction which caused the BugCheck
Arg3: ffffa585a505e8f0, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

SYMBOL_NAME:  nt!CcCopyReadEx+1f7

IMAGE_VERSION:  10.0.26100.6899

STACK_COMMAND: .cxr 0xffffa585a505e8f0 ; kb

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

FAILURE_BUCKET_ID:  IP_MISALIGNED_GenuineIntel.sys

 This has now happened on two different units of the same HP OmniDesk running Intel Core Ultra 7-265. I thought the first one was faulty hardware so I exchanged it, but since it is happening on the second one as well, it must be a software problem. A post on reddit suggests its a bug in Intel that HP needs to fix with an updated BIOS: https://www.reddit.com/r/techsupport/comments/1oekxew

I tried reinstalling Windows but that does not solve the problem. Yes, Windows Update is up-to-date with the latest drivers.

Anyone else having this problem? Know of any solution besides wait for HP?

[Hawks_Eye]

Hi @random_cust_756 

Welcome to the HP Support Community! We're here to help you get back up and running.

The SYSTEM_SERVICE_EXCEPTION (3b) error you’re seeing is linked to the Intel driver GenuineIntel.sys, and it can be stabilized by updating BIOS, chipset, and Intel drivers. Reinstalling Windows alone won’t resolve it.

Why this happens

The crash report points to GenuineIntel.sys with a misalignment error. This is tied to Intel’s low‑level driver interaction with Windows kernel routines. 

Since you’ve already reinstalled Windows and kept updates current, the next step is to ensure the firmware and Intel drivers are refreshed directly from HP and Intel.

Step‑by‑step actions

1. Update BIOS and chipset drivers from HP

• Go to the official HP support page for your OmniDesk model:
  HP OmniDesk – Software and Drivers
• Enter your product details and download the latest BIOS and chipset drivers.
• Install them carefully and restart the system.

2. Refresh Intel drivers

• Visit Intel’s driver center:
  Intel Drivers and Software
• Use the Intel Driver & Support Assistant tool to scan your system.
• Update graphics, wireless, and storage drivers to the latest versions.

3. Run Windows System File Checker

• Open Command Prompt as administrator.
• Type sfc /scannow and press Enter.
• This repairs any corrupted system files that may interact poorly with drivers.

4. Check Event Viewer logs

• Press Windows + X > Event Viewer.
• Under Windows Logs > System, look for critical errors around the time of the crash.
• This helps confirm whether the issue is tied to Intel drivers or another subsystem.

5. Test hardware stability

• Restart and press F2 repeatedly to enter HP PC Hardware Diagnostics.
• Run the extensive test for memory and storage.
• This ensures the crashes aren’t being triggered by failing hardware.

You’re not facing a hardware defect—the repeated BSODs are caused by driver misalignment. By updating BIOS and chipset from HP, refreshing Intel drivers, and checking system integrity, you can stabilize the system. 

If the issue persists, monitoring Event Viewer and diagnostics will confirm whether it’s purely driver‑related.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[random_cust_756]

Thanks, @Hawks_Eye

I have already done (1), (2), (3), (4), and (5). All drivers are up-to-date (I double checked with Windows Update and HP Support Assistant). BIOS and chipset is up-to-date (I double checked with HP Support Assistant and Intel Driver & Support Assistant). 'sfc /scannow' finds no corruption. EventViewer does not provide any other insights aside from what I have shared here. I have run hardware diagnostics both at boot and from within Windows, and no errors have been found. Plus, as I said in the OP, I actually returned my first unit of this desktop because I was concerned these BSODs may be caused by a hardware problem, so the fact that they are still happening on a second unit means it is unlikely to be a hardware problem.

Reddit posts think the issue is being caused by a bug in Intel microcode (https://www.reddit.com/r/techsupport/comments/1oekxew/comment/nozxnk9/). Intel has released a patch but now HP needs to issue an updated BIOS. Any idea when that will happen?