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‎01-17-2020 06:40 AM

HP Recommended
Product: Envy 795-0039c
Operating System: Microsoft Windows 10 (64-bit)

After bios update (prompted by HP Support Software) Envy desktop will not boot.  Bios loaded successfully and rebooted, but Windows will not load.  Fresh install off of working USB will not load.  BSOD message is KMode Exception Not Handled.  

 

I reset the bios to defaults, I've removed all extra hardware.  Windows repair will also not boot.  I cannot get into safe mode, boot into windows never makes it past the swirling dots.

1 REPLY 1

‎01-17-2020 07:12 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

It would appear the HP BIOS update may have caused this problem. HPSA may sometimes provide incompatible BIOS updates. One can only guess if this is the problem.

 

You can review possible blue screen causes at this Microsoft site (Link). This site is for programmers but it will give some ideas on what may have caused the fault.

 

There are links at this site to investigate.

 

One link suggest using the W10 install media to try a repair. Have you tried getting into safe mode or attempt a startup repair using this method?

 

You might be able to check the system log in event viewer for possible causes if you can use safe mode.

 

Regards

 

 

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