BSOD when wakening after sleep

[ivan168]

The device has no problem while in use. However, occasionally when trying to awake the laptop from sleep BSOD appears and needs restart. When I check the event viewer first message around the time of the bsod is the iommu has detected an error(event 15) then Dump file creation failed and finally event 41.

[Nal_NR]

Hi @ivan168,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The issue you're experiencing with your HP Pavilion 15 Laptop PC 15-Eh2000 (4V3L7AV) regarding the BSOD (Blue Screen of Death) when waking from sleep, along with the IOMMU (Input-Output Memory Management Unit) error, suggests a potential issue with your system's hardware or drivers. Here are some steps you can take to troubleshoot and resolve the issue:

1. Update Drivers

• Update All Drivers: Ensure all your drivers are up to date, especially chipset, graphics, and storage drivers.
  • Visit the HP Support website and download the latest drivers for your specific laptop model.
  • You can also use a driver update tool to automate the process, but be cautious and use reputable software.

Update BIOS

• Update BIOS: An outdated BIOS can sometimes cause compatibility issues.
  • Visit the HP Support website, enter your laptop model, and check for any available BIOS updates.
  • Follow the instructions provided by HP to safely update the BIOS.

Check Power Settings

• Adjust Power Settings: Incorrect power settings can cause issues when waking from sleep.
  • Go to Control Panel > Power Options.
  • Select Change plan settings next to your selected power plan.
  • Click Change advanced power settings.
  • Under Sleep, set Allow hybrid sleep to Off and Hibernate after to Never.

4. Disable Fast Startup

• Disable Fast Startup: Fast startup can sometimes cause issues with certain hardware configurations.
  • Open Control Panel > Power Options.
  • Click Choose what the power buttons do.
  • Click Change settings that are currently unavailable.
  • Uncheck Turn on fast startup and click Save changes.

Check for Windows Updates

• Install Windows Updates: Ensure your Windows operating system is up to date with the latest patches and updates.
  • Go to Settings > Update & Security > Windows Update.
  • Click Check for updates and install any available updates.

6. Run Windows Memory Diagnostic

• Check Memory: Faulty RAM can cause BSODs.
  • Press Windows + R, type mdsched.exe, and press Enter.
  • Choose Restart now and check for problems.
  • The system will reboot and run the memory diagnostic.

7. Run System File Checker and DISM

• Check System Files: Corrupted system files can lead to BSODs.
  • Open Command Prompt as an administrator.
  • Run sfc /scannow and wait for the process to complete.
  • If issues are found and resolved, restart your laptop.
  • Next, run DISM /Online /Cleanup-Image /RestoreHealth to repair the system image.

Check Event Viewer for Detailed Logs

• Analyze Event Viewer: Review the Event Viewer logs for detailed error information.
  • Press Windows + X and select Event Viewer.
  • Navigate to Windows Logs > System and look for any critical errors around the time of the BSOD.

9. Disable IOMMU in BIOS

• Disable IOMMU: If the issue persists and you're comfortable with making BIOS changes, you can try disabling IOMMU.
  • Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F10, F2, Del, or Esc during boot).
  • Look for settings related to IOMMU (sometimes under Advanced or Chipset).
  • Disable IOMMU, save changes, and exit the BIOS.

Perform a Clean Boot

• Clean Boot: A clean boot can help identify if a startup program is causing the issue.
  • Press Windows + R, type msconfig, and press Enter.
  • Go to the Services tab, check Hide all Microsoft services, and click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • Disable all startup items, close Task Manager, and click OK in the System Configuration window.
  • Restart your laptop and see if the issue persists.

11. Reinstall Windows

• Reinstall Windows: As a last resort, consider performing a clean installation of Windows.
  • Back up all important data.
  • Use a Windows installation media (USB or DVD) to perform a clean install.

If the problem persists after trying these steps, it may be a more complex hardware issue. In that case, contacting HP Support or taking the laptop to a service technician for further diagnosis and repair might be necessary.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.