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Joey95
Level 1
7 6 0 0
Message 1 of 13
452
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Bad Image Errors

HP Recommended
OMEN 30L Desktop - GT13-0024

I get a lot of bad image errors on games and other stuff I try to click on, and they just don't work I ran an SFC, and it said it found problems but couldn't help I'm not really a computer whiz so idk what I'm doing please help.

12 REPLIES 12
ub6424
Level 10
6,793 6,761 345 530
Message 2 of 13
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Hello @Joey95 

 

Before you run any sfc or dism commands, please check your notebook for hardware errors:

 

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Please report your results

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Joey95
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Message 3 of 13
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Yeah idk man I feel like the pc is just messed up i just wanted to play a steam game but it just keeps closing 

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Joey95
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Message 4 of 13
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its like only this one game that wont work

 

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ub6424
Level 10
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Message 5 of 13
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Hello @Joey95 

 

OK, now dive a little bit deeper ...

 

Please start windows and login

 

(1) Open cmd.exe as administrator and execute:

sfc  /scannow

 

(2) Reboot 

 

(3) Open cmd.exe as administrator and execute:

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(4) Reboot 

 

(5) You wrote:

>its like only this one game that wont work

What is the name of the game ? website ? download link ? microsoft app store ?

Try to reinstall the game again and test

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Joey95
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Message 6 of 13
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the game is called "Mordhau" it's on steam I am currently uninstalling it I'll try everything when it's done

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ub6424
Level 10
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Message 7 of 13
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Hello @Joey95 

 


@Joey95 wrote:

the game is called "Mordhau" it's on steam I am currently uninstalling it I'll try everything when it's done


SYSTEM REQUIREMENTS for Mordhau


MINIMUM REQUIREMENTS:
Requires 64-bit processor and operating system
Operating system: Windows 7 64 bit, Windows 8 64 bit, Windows 10 64 bit
Processor: Intel Core i5 - 4670 or AMD equivalent
Memory: 8 GB RAM
Graphics: NVIDIA GTX 680 or AMD equivalent
DirectX: Version 11
Network: Broadband Internet connection
Disk space: 40 GB of available disk space

 

Check DirectX:

https://www.lifewire.com/how-to-download-install-directx-2624489

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

 

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Joey95
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Message 8 of 13
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?

 

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ub6424
Level 10
6,793 6,761 345 530
Message 9 of 13
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Hello @Joey95 

 

Do you have any questions ?

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Joey95
Author
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Message 10 of 13
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lets just say would this problem ever resolve itself of the game not loading if its just the game itself?

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