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ub6424
Level 10
6,530 6,499 331 515
Message 11 of 13
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HP Recommended

Hello @Joey95 

 

Did you run all the cmd commands I wrote you ? 

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Joey95
Author
Level 1
7 6 0 0
Message 12 of 13
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Hey, Idk if this will help but I think it’s my computer cause I tried the game on a random laptop and it worked so idk 

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ub6424
Level 10
6,530 6,499 331 515
Message 13 of 13
Flag Post
HP Recommended

Hello @Joey95 

 

(1) Update BIOS

HP Consumer Desktop PC BIOS Update (ROM Family SSID 87C3)

F.23 Rev.A11.5 MBApr 10, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Update these drivers

AMD Chipset Driver

5.12.0.38 Rev.B7.9 MBMar 3, 2021Download

Realtek High-Definition (HD) Audio Driver

6.0.9129.1 Rev.A36.7 MBMay 5, 2021Download

AMD Radeon Graphics Driver

27.20.15002.118 Rev.C713.7 MBMay 5, 2021Download

 

(3) Reboot and test again ...

 

(4) Reinstall the game ... and test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
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