Bad Recovery Issues

Marrrko161 · ‎08-29-2020

Inherited this all-in-one desktop from my father-in-law. Was running extremely slow and I wanted a fairly new computer to use as our own. I copied the HP Recovery option onto a flashdrive. Rebooted, followed the directions, and there it went. Come back later to find Error message. "Restoration Incomplete." The system cannot find the drive specified. **bleep**! I retried 3 times only to get the same message. I tried to look on the flashdrive to see if I could get a 'start program' and the drive does not show anything! As though it is blank. How can I rectify this and have HP send me another image to get this now boat anchor to work as it should as though I just turned it on.

Paul_Tikkanen · ‎08-29-2020

Hi:

You can order recovery media from HP for your PC at the link below.

https://support.hp.com/us-en/mediaorder/HP-Pavilion-27-a200-All-in-One-Desktop-PC-series/13823538/mo...

You can also clean install W10 by making bootable recovery media using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-27-a200-all-in-one-desktop-pc-series/13...