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‎04-06-2025 08:39 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The Batter is Very Low, Plug in Your Computer Now message has not shown the last two times I turned the machine on.  Do I not then, really need a new battery?  It's income tax time, I'd like to down load the programme, get the taxes done but also do not want to risk computer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2025 08:13 AM

HP Recommended

@Longblades 

 

Thanks for getting back.

 

It sounds like you've made some progress by replacing the surge charge unit, and the "Battery is Very Low" notice has stopped appearing. 

While this could indicate that the new surge charge unit resolved the issue, it's also possible that the motherboard battery (typically a CMOS battery) still needs replacing.

 

Here’s why:

  • Surge Charge Unit Replacement: If the surge charge unit was malfunctioning, it could have caused power inconsistencies that triggered the low battery notice. Replacing it might have stabilized the power supply, resolving the issue.
  • CMOS Battery: The motherboard battery is responsible for maintaining BIOS settings and the system clock. If it's old or depleted, it can cause errors or warnings. Even though the notice has disappeared, the battery might still need replacing to ensure long-term stability.

 

To be sure:

  1. Check BIOS Settings: Restart your computer and enter the BIOS menu. If the system clock or settings are incorrect, it’s a sign the CMOS battery needs replacing.
  2. Replace the CMOS Battery: If you haven’t already, replacing the CMOS battery is a simple and inexpensive step. It’s usually a CR2032 coin cell battery.

 

If everything seems stable now, you might not need to replace the motherboard battery immediately, but it’s worth keeping an eye on your system’s behavior. 

 

Let me know if you need guidance on replacing the CMOS battery! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

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5 REPLIES 5

‎04-07-2025 03:58 AM

HP Recommended

Hi @Longblades 

 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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‎04-07-2025 05:50 AM

HP Recommended

it is a desktop computer, Hp Pavilion 500-449.  I was getting a message saying Battery is Very Low, Plug in Your Computer Now.  Internet sources said the battery in the mother board needed replacing.  But one solution I read online was to replace the battery surge charge unit, so I did, it was over ten years old anyway.  But the notice still appeared.  Then yesterday the battery is low notice stopped appearing.  So did a new surge charge unit work after all?  Do I still need a new battery in the mother board?

Was this reply helpful? Yes No

‎04-07-2025 08:13 AM

HP Recommended

@Longblades 

 

Thanks for getting back.

 

It sounds like you've made some progress by replacing the surge charge unit, and the "Battery is Very Low" notice has stopped appearing. 

While this could indicate that the new surge charge unit resolved the issue, it's also possible that the motherboard battery (typically a CMOS battery) still needs replacing.

 

Here’s why:

  • Surge Charge Unit Replacement: If the surge charge unit was malfunctioning, it could have caused power inconsistencies that triggered the low battery notice. Replacing it might have stabilized the power supply, resolving the issue.
  • CMOS Battery: The motherboard battery is responsible for maintaining BIOS settings and the system clock. If it's old or depleted, it can cause errors or warnings. Even though the notice has disappeared, the battery might still need replacing to ensure long-term stability.

 

To be sure:

  1. Check BIOS Settings: Restart your computer and enter the BIOS menu. If the system clock or settings are incorrect, it’s a sign the CMOS battery needs replacing.
  2. Replace the CMOS Battery: If you haven’t already, replacing the CMOS battery is a simple and inexpensive step. It’s usually a CR2032 coin cell battery.

 

If everything seems stable now, you might not need to replace the motherboard battery immediately, but it’s worth keeping an eye on your system’s behavior. 

 

Let me know if you need guidance on replacing the CMOS battery! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-09-2025 05:54 AM

HP Recommended

Thank you so much.  BIOS settings are fine so far and everything seems to be working properly.  I will replace that little battery when I get time.  Thank you.

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‎04-10-2025 11:13 AM - edited ‎04-10-2025 11:14 AM

HP Recommended


@Longblades 

You're very Welcome!

 

It's great to hear that everything is functioning properly and that the BIOS settings are all in good shape.

 

Replacing that battery at your convenience sounds like a perfect plan.

 

 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue.

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
1 person found this reply helpful
Was this reply helpful? Yes No
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