Battery stuck at 62%

[RanCandyce]

I have tried depleting the battery until it is at 0 and then charging it again. Before it was at 75% now it is stuck at 62%. I have checked the hard drive, RAM, battery with the system diagnostics and everything has passed. So I dont know what the problem could be? 

Is it because I leave my laptop plugged in all day, every day? I am running The Sims on it while its plugged in, could that be an issue? 

[Riddle_Decipher]

@RanCandyce Welcome to HP Community! Having the device constantly connected to the device isn't something we recommend as it defeats the purpose of being a laptop when it becomes stationary, but it should affect the battery much, as the Smart adapter is supposed to stop charging automatically when it reached 100% each time, however, a glitch could cause such issues, that said, I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists check this link: Click here and also, run a battery and adapter test using the steps mentioned in this link: Click here

Keep us posted,

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