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HP Recommended
HP Pavilion Elite HPE-350T
Microsoft Windows 7 (64-bit)
Hello, I am trying to enter the bios settings of my desktop but it keeps asking for enter current password, any1 can help?
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello,

 

It seems that your BIOS is locked by a password. You're then not able to change the settings indeed. 

 

You'll need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Just to note, don't try removing the rtc battery.  It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

 

So I really hope that the smc file would be the solution.

I have had this problem also some weeks ago and it was eventually solved by a smc file.

 

Therefore I recommend you to contact the customer support.

 

Regards,

Pieter

View solution in original post

6 REPLIES 6
HP Recommended

@Rikhier

 

Scroll down to the bottom.

 

https://support.hp.com/us-en/document/c02014355

 

REO

HP Recommended
It did not work sadly
HP Recommended
Also, I have a HP Pavilion P6260NL Made a fault while putting in model
HP Recommended

@Rikhier

 

Did you Clear the CMOS???

 

Did you also try removing the BIOS battery???

 

Try removing the Power Cord, remove the CMOS battery.

 

Then remove the jumper to clear the CMOS and move the jumper to remove the password.

 

Attach the AC and power on for 2-3 seconds.

 

Power down and replace the jumpers and CMOS  battery.

 

REO

HP Recommended
Still wont work
HP Recommended

Hello,

 

It seems that your BIOS is locked by a password. You're then not able to change the settings indeed. 

 

You'll need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Just to note, don't try removing the rtc battery.  It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

 

So I really hope that the smc file would be the solution.

I have had this problem also some weeks ago and it was eventually solved by a smc file.

 

Therefore I recommend you to contact the customer support.

 

Regards,

Pieter

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.