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HP Recommended
Microsoft Windows 11

Model: hp laptop dk-1032mw

My laptop stays a black screen, but buttons like caps lock light up

tried doing the bios reset but it said the files were corrupted, went through the whole process of getting the thing downloaded onto the usb stick but when I tried to do the reboot again it shows the same screen saying the bios recovery files cannot be found or the files are corrupted

Idk what to do anymore someone helpppp

1 REPLY 1
HP Recommended

Try an older bios such as F.43

https://support.hp.com/us-en/drivers/swdetails/hp-pavilion-gaming-15-dk1000-laptop-pc-series/3288556...

 

HP support video for bios recovery

Click here to see how to recover your BIOS.
Do 1, 2, and the first part of 3.
For the second part of 3 you will need a USB flash drive and possibly an
older BIOS if the recent BIOS caused the problem. Make sure the USB flash had LED lights.

For laptops, step 2 'CMOS reset' there is no CMOS battery nor CMOS switch and no need to open the laptop. Use the Windows key + 'v' as explained here.

To install from USB.
When you power up your system the LEDs on the flash drive should flash once at the instant power is applied. They will then flash about three to five seconds later (hopefully). When they flash a second time that means the files are being read from the flash drive. If you never see it flash a second time then the boot loader is damaged and you cannot recover the bios unless you use a programming tool or replace the chip. You hold down the Windows key + B key when powering up with the USB flash inserted.

Let me know what happens


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