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‎06-21-2023 05:23 PM - last edited on ‎06-22-2023 07:06 AM by Retired

HP Recommended

Have a all in one hp-dp0124, with a serial number sn-[Personal Information Removed]. When turned on goes to blue screen saying bios is corrupted and need to install from a USB disk. I tried going to download the bios info from HP but they do have those on their website. Where would I get the files needed to restore. I don't know the OS it was running i believe windows 10.

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1 REPLY 1

‎06-21-2023 06:40 PM - edited ‎06-21-2023 07:33 PM

HP Recommended

Hi @ArtRepair 

 

I see what you are saying. I can't find any downloadable software for your PC, even when using the serial number.

 

Don't know why this happens with certain PCs but I have seen this before.

 

You should remove the serial number ASAP.

 

It appears your only option is to contact HP Support.

 

Sorry, have nothing else to offer.

 

Regards

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