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‎02-07-2017 03:53 AM

HP Recommended
Product: HP Pavilion 500-001er
Operating System: Microsoft Windows 10 (64-bit)

Hello I changed the video card for AMD G9 390 and I have a black screen in case of start! I can't find up-dating of Bios on my mat.plata! Version of BIOS AMI 8.13, 11.01.2013.
Where to me to find updates??? HP Pavilion 500-001er base unit

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2017 05:21 AM

HP Recommended

Here model of my video card Sapphire Radeon R9 390 Nitro 8GB Tri-X OC and power supply unit on 850 watts

View solution in original post

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4 REPLIES 4

‎02-07-2017 04:18 AM

HP Recommended

It has nothing to do with the BIOS update.

 

Did you verify that the video card supports the BIOS type in your desktop PC?

 

If you bought a card that only supports UEFI it will not operate when installed in a motherboard that supports only legacy BIOS.

 

the motherboard in your desktop supports UEFI, however, you may need to disable secure boot in order for the video card to work, that is if your video card supports UEFI.

 

You have given only generic information while expecting exact information ti to be given to you. 

How do you expect that to work out?

 

Provide the brand and exact model of the video card you installed. Did you verify that a PSU upgrade was also not needed?

 

Was there a requirement to connect one or two PCIe power connectors from the PSU?

 

 

Do not play around with BIOS updates when trying to upgrade the video card.  Upgrading the BIOS just on a whim can be pretty dangerous to your PC.

 

Find out all of the other information I asked about first.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-07-2017 05:21 AM

HP Recommended

Here model of my video card Sapphire Radeon R9 390 Nitro 8GB Tri-X OC and power supply unit on 850 watts

Was this reply helpful? Yes No

‎02-07-2017 05:24 AM

HP Recommended

and this card supports two types of Bios

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‎02-08-2017 02:53 AM

HP Recommended

OK.

 

So you used the information I provided to you bought a different video card, installed it and it worked, then you marked your post as the solution.   Not so nice.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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