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Locked

‎09-14-2024 03:58 AM

HP Recommended
Product: HP ENVY - 13-aq0004np

After last Microsoft and BIOS updates, I keep getting a screen asking for the BitLocker which I never defined. For this I cannot surpass this screen nor access my drives and documents. Need URGENT help!!

Category:
1 REPLY 1

‎09-14-2024 07:18 AM

HP Recommended

See this link for the various methods to recover your notebook's BitLocker key.:

 

Find your BitLocker recovery key - Microsoft Support

 

If that information does not help, unfortunately, your data has been forever lost since the drive can't be decrypted without the BitLocker recovery key, and you will have to clean install Windows on the drive in order to be able to use your notebook again.

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