Bitlocker locked my computer

[DazzaSimm]

I never set up bitlocker when i purchased the computer in Jan 26 but a couple of days ago the blue screen with enter the bitlocker recovery key for this drive appeared.

I have tried to wipe to default but it seems `nothing will work.

Any solutions?

I did see the diskpart way to clean the drive but will it also wipe any Windows installation as well?

Help please

[Paul_Tikkanen]

If you didn't print out or save the Bitlocker recovery key to your Microsoft account when you set up the PC (you should have been prompted to do that), without the recovery key, you will never be able to access any files on the drive.

Find your BitLocker recovery key - Microsoft Support

So you will have to reinstall Windows on the PC with the HP cloud recovery tool, or use Diskpart to clean the disk and clean install Windows if you want to use it again.

Here is an info link for how to use the HP cloud recovery tool:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

[DazzaSimm]

Thanks for your quick reply.

If Diskpart cleans the drive will i have to purchase Windows to install on the drive or does it leave an setup for me to install?

Thanks